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Terms and Conditions

The purchase of any product offered in this online store called Chavel.es is subject to these Terms and Conditions of Sale.
The Clients accept the Conditions of Sale from the moment they acquire any article.
Order:
The online store is 24 hours in operation except it is the maintenance times.
The buyer must be 18 or older and be the holder of a valid credit card.
The photographs shown in the catalog detail the appearance of the articles with maximum accuracy, but the size and color may vary from reality to the photograph on the website.
The order can be rejected for the following reasons.
• Information provided by the customer that can not be checked.
• Incorrect information
• there was a voluntary or involuntary error when placing the order or making the payment.
• There was fraudulent intent when placing the order or payment.
• When making the payment of an item the buyer makes a purchase offer, Chavel.es may not accept the order, in which case the entire amount paid would be returned.
• be under 18 years old or be unable to make purchases.
Payments:
The payment method used by Chavel.es is credit cards.
Secure payment with your credit card in the secure payment platform of REDSYS / BBVA. You can pay by VISA, VISA Electron, 4B, American Express or Mastercard. With this form of payment we do not charge the amount until your order does not leave our stores.
Shipping costs:
Free shipping to Peninsula and Balearic Islands.
Shipping to Canary Islands € 18.50 VAT included. (Price according to current rate).
Shipping to Ceuta: € 25.15 VAT included. (Price according to current rate).
Shipping to Melilla: € 17.50 VAT included. (Price according to current rate).
For shipments to the Canary Islands, Cueta and Melilla, and depending on the amount of the order, fees can be charged to the customer at the time of picking up the order.
For international destinations, please consult the current rates.
The client can hire the shipping method and the agency of his choice on his own. In this case, Chavel.es will not be responsible for any incident that may arise from the collection in our store.
Review of the products:
When receiving the product, check it, if the packaging is damaged, do not accept the shipment. Without prejudice to your rights, you are responsible for inspecting the product and communicating any incident or claim.
Availability of products
If a product has been finished and there is no stock, you will be notified in a timely manner by email to the customer, to change or refund the amount charged.
Refund without commitment:
Chavel.es products grant the right of return within 30 days after receipt of the order, in the outlet items this period will be 15 days. Only returns of products will be accepted in their original packaging. Chavel.es will take charge of the collection without any charge for the client.
The prices of the products indicated in Chavel.es include 21% VAT.
Chavel.es offers a 2-year warranty from the date of purchase that covers any possible manufacturing defect. Chavel.es will be responsible for the costs of collection, repair and delivery. Breaks or damages due to misuse or shock are excluded from this warranty.
 Through the delivery of the e-mail address or other personal data, necessary requirement for the purchase, the Clients give their permission so that said addresses are treated and also used to send commercial communications of promotion or advertising of the services and products offered by Chavel.es
Chavel.es sends commercial communications only with the prior consent of the user.
  
Chavel.es makes available to the Clients the email address info@chavel.es, for these to revoke the consent given.